I bought my tickets online, but I purchased the wrong ticket?

Although tickets are night specific, they can still be used on another night, often with no additional fee. If by chance you purchased a ticket for a lower priced night and would like to gain entry on a higher priced night, please bring your unused ticket to the information booth when you arrive and you can change the ticket to be valid on the appropriate night. Ticket changes will be subject to a fee equal to the price difference of the two tickets.
If you would like to attend on a night other than the night you purchased the ticket for, there is no need to visit the information booth if your ticket is valid on the new night. See below for a list of when each ticket is valid.

Tickets purchased for all Sundays – Thursdays except Halloween are valid on any of these days only.

Tickets purchased for all other Fridays & Saturdays and Halloween are valid any night of the season.

What are the hours of operation?

7:30pm – 10:30pm: Sunday through Thursday and November 1st through 4th
7:00pm – 12:00am: All Fridays and Saturdays in October

NETHERWORLD often stays open later to accommodate patrons on busy nights but the box office will not close earlier than posted times.

What time does the line start forming?

Early in the season, arriving at opening time is fine, but as we get closer to Halloween the crowds get larger.

How long is the wait in line?

In general, we try to keep the wait time to under 30 minutes. However, on the last 2 weekends in October and on Halloween the lines will be much longer. Buy your tickets online to avoid the box office line and try to come earlier in October or on a weeknight if you would like to avoid the longer lines!

How long does it take to go through the haunted house?

That depends on many factors. First you must buy your tickets, then wait to enter the haunts. Once you enter, you go through at your own pace so the length of the experience varies from group to group. The main haunt,THE AWAKENED, is the longest. To walk through both haunts might take more than an hour, plus time in lines. The lines get longer the closer it gets to Halloween. You may encounter wandering creatures the moment you leave your car, so be on your guard!

If I get there at 10pm and I bought a ticket for both haunted houses, will NETHERWORLD close before I get a chance to see both shows?

We keep the haunted houses running until the last patron has exited. We’ll stop selling tickets, but the shows will keep running.

Can I make a reservation?

No. NETHERWORLD is first come, first served. However, you can avoid the line with a Speedpass.

What are the prices for the different haunted houses?

CLICK HERE FOR PRICES.

Does NETHERWORLD offer group rates?

Yes, for details on group sales please visit https://fearworld.com/wordpress/group-sales/

Click to purchase tickets online

Does Netherworld accept credit cards?

Yes, our box office and gift shop accept Visa, MasterCard, and Discover.

Do you take American Express?

We honor Visa, MasterCard, and Discover for both online and on site sales but no, we do not take American Express.

Can I buy tickets in advance?

You may purchase tickets online through Interactive Ticketing.

Click to purchase tickets online

If I buy tickets online, do I have to use them the same day?

There are two types of tickets. One type is valid on Fridays or Saturdays. The second type is only valid any day Sunday through Thursday. For example, if you buy an online ticket for a Monday, you may not use it on Friday or Saturday instead.

I just bought my ticket online…do I still have to wait in line when I get to the Haunted House?

You are able to skip the often lengthy box office line and go straight to the line to enter the haunted house. After you buy a ticket online, you will receive an email with a ticket to print. You must have this printout with a barcode on it with you or be able to show the barcode on your smart phone to the staff at the entrance.

Is there a way to avoid waiting in line?

On select nights, we will have a limited number of Speedpass tickets available through Interactive Ticketing. For $55 per person you will receive a Speedpass ticket valid for both haunted houses which will allow you to enter a Speedpass line at both of the haunted houses.

Click to purchase tickets online

What is a SpeedPass and how do I get one?

SpeedPasses give you rapid access to both haunted houses! Once you have your SpeedPass ticket you can go straight to the special SpeedPass entrance of each haunt for fast, often immediate access. Please note that you do not have to buy a regular combo ticket in addition to a SpeedPass to enter – the price of a SpeedPass includes admission to both haunts AND also includes rapid entry. If you purchase a SpeedPass online, you no longer have to designate a date, SpeedPasses are now valid on any night of operation.

SpeedPasses are $55 and include admission to both haunted houses.

Click to purchase tickets online

NOTE: There is a chance that you may also have the opportunity to purchase SpeedPasses at the Netherworld box office, but please be aware that there are only a very limited number available per night. If the total number of allotted SpeedPasses for a given night sells out online you will not be able to purchase one at the box office for that night.

Are the monsters allowed to touch you?

The actors in NETHERWORLD will not touch you. However, they do get very close. Occasionally you may brush up against their costumes or props. You may also come into contact with some of the sets.

Are there any age restrictions?

NETHERWORLD is recommended for adults and teens, but younger kids may come if parents choose to bring them. Minimum age is 5 Years old. Carrying children though is NOT recommended. There are no special prices for children and no refunds if anyone decides not to finish the haunt. There are many emergency exits throughout each attraction in case anyone gets too scared to continue. SUBJECT:UNKNOWN is a more gory haunted house.

Where can I find coupons?

Coupons are available at all Atlanta area Subway locations and in Creative Loafing.

You can also join the Netherworld Mailing List to receive discounts and special offers via email.

When are coupons valid?

There are several types of coupons. Read them carefully to see what days they can be used.

NOTE: No coupons are accepted Fridays and Saturdays in October or on Halloween.

Is NETHERWORLD wheelchair accessible?

Yes, but in dark areas, staff assistance will make navigation easier.

Is there a lot of smoke in the haunted house?

We do use fog machines at NETHERWORLD. Should you find the smoke too intense there are emergency exits throughout the attraction .

Are there strobe lights?

Yes, we do use strobe lights occasionally.

Can I go in if I’m pregnant?

NETHERWORLD Haunted House is not recommended for visitors who are pregnant, have heart conditions or are in general poor health.

Is it a ride?

Visitors walk through all the attractions at NETHERWORLD.

Is it dark?

There are very dark areas in both Haunts. .

Is it a maze? Can I get lost?

NETHERWORLD is not a maze. Many areas of the attractions are confusing, but the staff will help you find your way out if necessary.

Can my friends and I wear our Halloween costumes when we come to Netherworld?

No. For safety reasons, we are sorry to say that except for small children, patrons are not permitted to wear costumes.

Are your attractions open if it rains?

Yes! Our haunted houses are inside. The box office line has some inside queuing and the gift shop is inside. The line to enter SUBJECT:UNKNOWN is outside, but on rainy nights we use tents in those areas. Much of the line to enter THE AWAKENED is now indoors and features museum displays. You will have to walk from the box office to THE AWAKENED though areas without rain protection.

Once we’ve used our ticket can we go through again with the same ticket?

No. A new ticket is required for each visit.

Are there any motels/hotels close to NETHERWORLD and are there any special rates?

Yes, there are few hotels in close proximity to NETHERWORLD  – CLICK HERE and scroll down under the maps and directions for several available discounted hotels.

Do your attractions have security?

Yes. NETHERWORLD uses Gwinnett County Police Officers for our security team. We seldom, if ever, have a problem that actually requires security but we have it just in case.

We also have an off-duty firefighter/EMT on staff each night.

Can we be thrown out of the park for any reason?

Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules just like anyone else that must be adhered to for your own safety.

Violation of these rules will usually bring a warning and then being asked to leave without a refund.

Do you serve alcoholic beverages?

NO! And they are not allowed on the property, so please do not bring any.

Is smoking allowed?

Smoking and Vaping are only allowed in the parking lot. Smoking and Vaping are NOT allowed indoors.

Can we take flash photos of your haunted houses?

NO photography of any sort is allowed in the haunts. Haunted houses are dark and people’s eyes (especially the actors) adjust to the low light. When you flash your camera you’re not only ruining other customers’ experience but you’re hurting the actors’ eyes. Also, the fog used inside the attractions ruins flash photography.

Although no photography or videotaping is allowed inside (including nightshot), the monsters working outside will quite often pose for pictures.

What can’t we bring with us inside your haunted houses?

No pets! No weapons! No alcoholic beverages! No cameras! No smoking! No vaping! No laser pointers or flashlights! No food or beverages!

Do you sell beverages and souvenirs at your attractions?

Yes. This year we have a new, expanded gift shop located in the midway near the exit of THE AWAKENED. We sell souvenir t-shirts, hoodies, magnets, coffee mugs, shot glasses, NETHERWORLD soundtrack CDs, vampire fangs and other fun things. Our midway features food trucks, photo ops, games and more.

Are the attractions the same this year?

The themes of our attractions change dramatically each year. Expect new effects, sets, and scares! Be sure to visit our Escape Games – www.Escapethenetherworld.com

Is this the haunted house where there are 13 floors and when you get to the top you get your money back?

No, there is no such haunted house.

Can we win free tickets?

Occasionally, radio stations or sponsors may have free ticket giveaways.

How can I find haunted houses in Atlanta or in other cities and states?

Go to findhauntedhouses.com

Do you recommend any other haunted websites?

YES! www.Netherworldnetwork.com, Halloween.com, hauntworld.com, hauntedhouse.com, hauntedattraction.com.

I want to do a story on the attractions; how do I?

For media inquiries:
Tara Murphy, President
360 Media, Inc.
info@360media.net
ph: 404.577.8686
www.360media.net

How old do you have to be to work at Netherworld?

You must be at least 18 years old to work at Netherworld. Click here for more info.

What exactly are Military Appreciation Nights?

Each year we donate tickets to the Veteran Tickets Foundation so Military, Vets and families of K.I.A. can enjoy both of our attractions at no cost. You must register at www.VetTix.org to qualify, but once you do, you will be eligible for tickets to all kinds of sporting events, concerts, performing arts, educational and family activities across the nation…not just free Netherworld tickets. Vet Tix provides tickets to all branches of currently-serving Military and Veterans, including immediate family of troops K.I.A.

Any other questions?

Please email us at questions@fearworld.com

And the #1 most often asked question…Is it scary????

Yes!