What are the hours of operation?
2021 Dates of Operation
- September 24-25
- October 1-3
- October 6-10
- October 12-17
- October 19-31
- November 5-7
- November 12-13
2021 Hours of Operation
- 7:00pm – 10:30pm: Weekdays
- 7:00pm – 12:00am: Fridays and Saturdays in October
- 7:00pm – 11:00pm: Sundays & All November Dates
Given the reduced capacity at NETHERWORLD this season, if timeslots sell out quickly on a given night, we may add additional timeslots to accommodate demand. Please check back if your preferred date is sold out.
What are your Covid-19 policies?
What time does the line start forming?
All tickets sold in 2021 are Timed. Timed Tickets allow you access to the queue lines during a specified half hour entry window. One half hour before your designated timeslot, you may wait in a pre-queue area but it is not recommended that you arrive any earlier than 30 minutes before your designated timeslot. Once you enter the queue line there will be a wait before entering the attractions, but these wait times will be far more predictable than those before timed ticketing was instituted.
How long is the wait in line?
Given that all tickets are now timed and that capacity is limited for each designated timeslot, wait times will likely be shorter than you think. In general, wait times will depend upon the percentage of tickets sold in a given timeslot. If you would like to really expedite your experience, you might want to consider purchasing a SpeedPass which will grant you expedited, often immediate entry.
How long does it take to go through the haunted house?
That depends on many factors. When you arrive with your tickets in hand you will wait to enter the haunts. Once you enter, you go through at your own pace so the length of the experience varies from group to group. The main haunt, RISE OF THE NETHERSPAWN, is the longest. To walk through both haunts might take 45 minutes, plus time in line. Your time in line will vary depending on the percentage of tickets sold during a given timeslot and whether you purchased a regular timed entry ticket or a SpeedPass timed entry ticket.
How Exactly do the Timeslots work again?
When you purchase a 7:00pm – 7:30pm timed entry ticket (for example), this ticket will allow you to enter the queue line to the haunts between 7:00pm and 7:30pm.
What if I miss my timeslot?
If you miss your timeslot and arrive late on the same night that your ticket was issued, we will do our very best to get you into the queue lines at the earliest possible time, but please know, those with a properly timed ticket will always get entry priority. Please arrive on time as we can not guarantee how long your wait will be should you arrive late. Please also know that this only applies to tickets bearing the proper date. There is no way that expired tickets can be scanned once the date on your ticket has passed. There are no refunds, so please choose your ticket wisely. Timed ticketing restricts attendance and once a date passes, we have no way to sell that lost inventory again. Much the same as a concert, theater performance, or a sports game, we can not issue refunds if you purchased a ticket and did not attend.
Can I make a reservation?
You can reserve a time slot to enter the queue line with a Timed Entry Ticket. However, you can avoid the line with a Speedpass.
I’m not able to make it to Netherworld on the time and/or date I originally purchased? Is there a way for my timeslot to be changed?
If you would like to reschedule your ticket, please refer back to your original ticket confirmation page, click on the link for tickets and on the top of the page you will see a “Reschedule Your Tickets” button. From here you will be able to reschedule your ticket to a timeslot that is more convenient to you (pending availability) up to 24 hours before the timeslot listed on your existing timed ticket. Should you wish to change your ticket to a more expensive night (for example from a $25 admission night to a $30 admission night) you will be prompted to enter your credit card information to pay the difference. Please know that there are no refunds and date/time changes are only possible up until a certain time (dependent upon your existing timeslot). Please also know that there are no refunds and that tickets can not be exchanged/rescheduled if you purchased a ticket and did not attend.
What are the prices for the different haunted houses?
Does NETHERWORLD offer group rates?
Given the nature of timed ticketing and its corresponding restricted capacity per timeslot, group sales will be very limited in 2021. If you have a group of 20 people or more and are interested able to attend during a specified timeslot, please e-mail netherworldnetwork@comcast.net and we will do our best to accommodate your request. Payment for any agreed upon group sale must be made in a single transaction at the Information Booth located next to the entrance to the haunts. All group sales must be arranged in advance. There are no online or walk-up group sales.
Click to purchase tickets online
Does Netherworld accept credit cards?
Yes, we accept Visa, MasterCard, and Discover.
Do you take American Express?
We honor Visa, MasterCard, and Discover for both online and on site sales but no, we do not take American Express.
Can I buy tickets in advance?
Yes. Purchasing tickets online and in advance is highly recommended and the only way to guarantee entry upon your arrival at Netherworld. Walk-up sales are subject to availability. If a timeslot is sold out online, it is also sold out at the Box Office. Online ticket prices (after applicable sales tax and service fees) are roughly the same price as those at the box office, so it is definitely better to purchase in advance to ensure entry upon your arrival.
Click to purchase tickets online
If I buy tickets online, do I have to use them the same day?
Timed Entry and Speedpass tickets are night and time specific – they are valid for the night and time they were purchased for.
I just bought my ticket online…do I still have to wait in line when I get to the Haunted House?
Timed Entry Tickets allow entry to the queue line for RISE OF THE NETHERSPAWN on a specific date during a specific timeframe. Speedpasses grant expedited, often immediate access to the haunt on the designated date/time of your ticket. After you purchase a ticket online, you will receive an email and be able to print out your ticket. You must present this barcoded ticket (printed or on your smartphone) to the staff at the entrance where your ticket will be scanned and you will be granted entry.
Is there a way to avoid waiting in line?
SpeedPasses grant expedited, often immediate entry into the haunts.
Click to purchase tickets online
What is a SPEEDPASS and how do I get one?
SPEEDPASSES give you rapid access to the haunted house. Once you have your SpeedPass ticket you can go straight to the special SpeedPass entrance of the haunt for fast, often immediate access. Please note that you do not have to buy a regular timed entry ticket in addition to a SpeedPass to enter – the price of a SpeedPass includes admission to both haunts AND also includes expedited entry.
Click to purchase tickets online
Are the monsters allowed to touch you?
The actors in NETHERWORLD will not touch you.
Are there any age restrictions?
NETHERWORLD is recommended for adults and teens, but younger kids may come if parents choose to bring them. Minimum age is 5 Years old. Carrying children through is NOT permitted. There are no special prices for children and no refunds if anyone decides not to finish the haunt. There are many emergency exits throughout each attraction in case anyone gets too scared to continue.
Where can I find coupons?
NETHERWORLD will occasionally offer special discounts so keep an eye out!
When are coupons valid?
If we offer a coupon be sure to read them carefully to see what days and times they can be used.
NOTE: No coupons are not valid Fridays and Saturdays in October or on Halloween.
Is NETHERWORLD wheelchair accessible?
Yes, but in dark areas, staff assistance will make navigation easier.
Is there a lot of smoke in the haunted house?
We do use fog machines at NETHERWORLD. Should you find the smoke too intense there are emergency exits throughout the attraction .
Are there strobe lights?
Yes, we do use strobe lights occasionally.
Can I go in if I’m pregnant?
NETHERWORLD Haunted House is not recommended for visitors who are pregnant, have heart conditions or are in general poor health.
Is it a ride?
Visitors walk through all the attractions at NETHERWORLD.
Is it dark?
There are very dark areas in both haunts. .
Is it a maze? Can I get lost?
NETHERWORLD is not a maze. Areas of the attractions may be confusing to some, but the staff will help you find your way if necessary.
Can my friends and I wear our Halloween costumes when we come to Netherworld?
No. For safety reasons, we are sorry to say that except for small children, patrons are not permitted to wear costumes.
Are your attractions open if it rains?
Yes! Our haunted houses are inside. The lines to enter are located outside however, so we recommend you bring rain gear if poor weather is forecast. Umbrellas one foot long or less when folded are allowed inside the haunted houses in a bag. Umbrellas over one foot may not be brought inside the attractions. There will be a place to deposit your umbrella before you enter the building but it will not be monitored and you must return to the entrance to reclaim it. Netherworld is not responsible for umbrellas left in this manner. We recommend you leave umbrellas in excess of one foot in your car or at home. Rain gear and ponchos are recommended. Inexpensive disposable ponchos will be available on site for purchase. Given the timed nature of admission, if it is raining or rain is in the forecast, it is best to wait in your vehicle until your timeslot begins, thus limiting time spent in inclement weather.
Once we’ve used our ticket can we go through again with the same ticket?
No. A new ticket is required for each visit.
Are there any motels/hotels close to NETHERWORLD and are there any special rates?
Yes, there are few great options in close proximity to NETHERWORLD – CLICK HERE and scroll down below the map for nearby lodging offering special NETHERWORLD discounted rates.
Do your attractions have security?
Yes. NETHERWORLD uses Gwinnett County Police Officers for our security team. We also have at least one off-duty firefighter/EMT on staff each night.
Can we be thrown out of the park for any reason?
Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules just like anyone else that must be adhered to for your own safety.
Those in violation of these rules may be asked to modify their behavior or leave the property without a refund.
Do you serve alcoholic beverages?
NO! And they are not allowed on the property, so please do not bring any.
Is smoking allowed?
Smoking and Vaping are only allowed in the parking lot. Smoking and Vaping are NOT allowed indoors or in the queue lines or midways.
Can we take flash photos of your haunted houses?
No photography of any sort is allowed in the haunts. Haunted houses are dark and people’s eyes (especially the actors) adjust to the low light. When you flash your camera you’re not only ruining other customers’ experience but you’re hurting the actors’ eyes.
Although no photography or videotaping is allowed inside (including nightshot), the monsters working outside will quite often pose for pictures.
What can’t we bring with us inside your haunted houses?
No pets! No weapons! No alcoholic beverages! No cameras! No smoking! No vaping! No laser pointers or flashlights! No food or beverages!
Do you sell beverages and souvenirs at your attractions?
Yes. We sell souvenir t-shirts, hoodies, magnets, coffee mugs, shot glasses, and all kinds of other fun things in our Gift Shop. Our midway features food trucks, photo ops and more.
Are the attractions the same this year?
The themes of our attractions change dramatically each year. Expect new effects, sets, and scares! Be sure to visit our Escape Games – www.Escapethenetherworld.com
Is this the haunted house where there are 13 floors and when you get to the top you get your money back?
No, there is no such haunted house.
Can we win free tickets?
Occasionally, radio stations or sponsors may have free ticket giveaways.
How can I find haunted houses in Atlanta or in other cities and states?
Check out Hauntworld.com, HauntedHouse.com or any of the other really helpful haunted house directories that can be found on the web.
I want to do a story on the attractions; how do I?
For media inquiries:
Tara Murphy, President
360 Media, Inc.
info@360media.net
ph: 404.577.8686
www.360media.net
How old do you have to be to work at Netherworld?
You must be at least 18 years old to work at Netherworld. Click here for more info.
Any other questions?
Please email us at questions@fearworld.com
And the #1 most often asked question…Is it scary????
Yes!
