Frequently Asked Questions


Frequently Asked Questions

I bought my tickets online, but I purchased the wrong ticket?

Although tickets are night specific, they can still be used on another night, often with no additional fee. If by chance you purchased a ticket for a lower priced night and would like to gain entry on a higher priced night, please bring your unused ticket to the information booth when you arrive and you can change the ticket to be valid on the appropriate night. Ticket changes will be subject to a fee equal to the price difference of the two tickets.
If you would like to attend on a night other than the night you purchased the ticket for, there is no need to visit the information booth if your ticket is valid on the new night. See below for a list of when each ticket is valid.

Tickets purchased for September 22nd and 23rd and all Sundays – Thursdays except Halloween are valid on any of these days only.

Tickets purchased for all other Fridays & Saturdays (exempting September 22nd and 23rd) and Halloween are valid any night of the season.

Go to the top of the page

What are the hours of operation?

7:30pm – 10:30pm: Sunday through Thursday and September 22 & 23 and November 3rd, 4th & 5th
7:00pm – 12:00am: September 29th & 30th and all Fridays and Saturdays in October

NETHERWORLD often stays open later to accommodate patrons on busy nights but the box office will not close earlier than posted times. Go to the top of the page

What time does the line start forming?

Early in the season, arriving at opening time is fine, but as we get closer to Halloween the crowds get larger.Go to the top of the page

How long is the wait in line?

In general, we try to keep the wait time to under 30 minutes. However, on the last 2 weekends in October and on Halloween the lines will be much longer. Buy your tickets online to avoid the box office line and try to come earlier in October or on a weeknight if you would like to avoid the longer lines!Go to the top of the page

How long does it take to go through the haunted house?

That depends on many factors. First you must buy your tickets, then wait to enter the haunts. Once you enter, you go through at your own pace so the length of the experience varies from group to group. The main haunt, PRIMAL SCREAM, is the longest. To walk through both haunts might take an hour, plus time in lines. The lines get longer the closer it gets to Halloween. You may encounter wandering creatures the moment you leave your car, so be on your guard!Go to the top of the page

If I get there at 10pm and I bought a ticket for both haunted houses, will NETHERWORLD close before I get a chance to see both shows?

We keep the haunted houses running until the last patron has exited. We’ll stop selling tickets, but the shows will keep running.Go to the top of the page

Can I make a reservation?

No. NETHERWORLD is first come, first served. However, you can avoid the line with a Speedpass.Go to the top of the page

What are the prices for the different haunted houses?

CLICK HERE FOR PRICES.Go to the top of the page

Does NETHERWORLD offer group rates?

Yes, for details on group sales please visit

Buy Tickets Now Click to purchase tickets onlineGo to the top of the page

Does Netherworld accept credit cards?

Yes, our box office and gift shop accept Visa, MasterCard, and Discover.Go to the top of the page

Do you take American Express?

We honor Visa, MasterCard, and Discover for both online and on site sales but no, we do not take American Express.Go to the top of the page

Can I buy tickets in advance?

You may purchase tickets online through Interactive Ticketing.

Buy Tickets Now Click to purchase tickets onlineGo to the top of the page

If I buy tickets online, do I have to use them the same day?

There are two types of tickets. One type is valid on Fridays or Saturdays. The second type is only valid any day Sunday through Thursday. For example, if you buy an online ticket for a Monday, you may not use it on Friday or Saturday instead.

I just bought my ticket online…do I still have to wait in line when I get to the Haunted House?

You are able to skip the often lengthy box office line and go straight to the line to enter the haunted house. After you buy a ticket online, you will receive an email with a ticket to print. You must have this printout with a barcode on it with you or be able to show the barcode on your smart phone to the staff at the entrance.

Go to the top of the page

Is there a way to avoid waiting in line?

On select nights, we will have a limited number of Speedpass tickets available through Interactive Ticketing. For $55 per person you will receive a Speedpass ticket valid for both haunted houses which will allow you to enter a Speedpass line at both of the haunted houses.

Buy Tickets Now Click to purchase tickets onlineGo to the top of the page

What is a SpeedPass and how do I get one?

SpeedPasses give you rapid access to both haunted houses! Once you have your SpeedPass ticket you can go straight to the special SpeedPass entrance of each haunt for fast, often immediate access. Please note that you do not have to buy a regular combo ticket in addition to a SpeedPass to enter – the price of a SpeedPass includes admission to both haunts AND also includes rapid entry. If you purchase a SpeedPass online, you no longer have to designate a date, SpeedPasses are now valid on any night of operation.

SpeedPasses are $55 and include admission to both haunted houses.

Buy Tickets Now Click to purchase tickets online

NOTE: There is a chance that you may also have the opportunity to purchase SpeedPasses at the Netherworld box office, but please be aware that there are only a very limited number available per night. If the total number of allotted SpeedPasses for a given night sells out online you will not be able to purchase one at the box office for that night. Go to the top of the page

Are the monsters allowed to touch you?

The actors in NETHERWORLD will not touch you. However, they do get very close. Occasionally you may brush up against their costumes or props. You may also come into contact with some of the sets.Go to the top of the page

Are there any age restrictions?

NETHERWORLD is recommended for adults and teens, but younger kids may come if parents choose to bring them. Minimum age is 5 Years old. Carrying children though is NOT recommended. There are no special prices for children and no refunds if anyone decides not to finish the haunt. There are many emergency exits throughout each attraction in case anyone gets too scared to continue. MR. GRENDEL’S FUN HOUSE OF HORRORS is a more gory haunted house.Go to the top of the page

Where can I find coupons?

Coupons are available at all Atlanta area Subway locations and in Creative Loafing.

You can also join the Netherworld Mailing List to receive discounts and special offers via email.Go to the top of the page

When are coupons valid?

There are several types of coupons. Read them carefully to see what days they can be used.

NOTE: No coupons are accepted Fridays and Saturdays in October or on Halloween.Go to the top of the page

Is NETHERWORLD wheelchair accessible?

Yes, but in dark areas, staff assistance will make navigation easier.Go to the top of the page

Is there a lot of smoke in the haunted house?

We do use fog machines at NETHERWORLD. Should you find the smoke too intense there are emergency exits throughout the attraction .Go to the top of the page

Are there strobe lights?

Yes, we do use strobe lights occasionally.Go to the top of the page

Can I go in if I’m pregnant?

NETHERWORLD Haunted House is not recommended for visitors who are pregnant, have heart conditions or are in general poor health. Go to the top of the page

Is it a ride?

Visitors walk through all the attractions at NETHERWORLD.Go to the top of the page

Is it dark?

There are very dark areas in both Haunts. .Go to the top of the page

Is it a maze? Can I get lost?

NETHERWORLD is not a maze. Many areas of the attractions are confusing, but the staff will help you find your way out if necessary. Go to the top of the page

Can my friends and I wear our Halloween costumes when we come to Netherworld?

No. For safety reasons, we are sorry to say that except for small children, patrons are not permitted to wear costumes.Go to the top of the page

Are your attractions open if it rains?

Yes! Our haunted houses are inside. The areas for the box office line and the line to enter MR. GRENDEL’S FUN HOUSE OF HORRORS are outside, but on rainy nights we use tents in those areas. Part of the line to enter PRIMAL SCREAM is now indoors and features our museum and expanded gift shop. You will have to walk from the box office to PRIMAL SCREAM though areas without rain protection.Go to the top of the page

Once we’ve used our ticket can we go through again with the same ticket?

No. A new ticket is required for each visit.Go to the top of the page

Are there any motels/hotels close to NETHERWORLD and are there any special rates?

Yes, there are few hotels in close proximity to NETHERWORLD (including a Drury Hotel and Best Western) but the Marriott Courtyard has offered visitors to NETHERWORLD a special discount of only $65 a night. A very nice place to stay, the Courtyard is about 1 mile (door to door) from the haunt and the $65 rate is a substantial savings over normal rates (especially weekday rates). To get this special rate click here. If you prefer, you can also call 770-242-7172 or 1-800-321-2211 and ask for the “NETHERWORLD rate” at Courtyard Norcross/I-85.Go to the top of the page

Do your attractions have security?

Yes. NETHERWORLD uses Gwinnett County Police Officers for our security team. We seldom, if ever, have a problem that actually requires security but we have it just in case.

We also have an off-duty firefighter/EMT on staff each night.Go to the top of the page

Can we be thrown out of the park for any reason?

Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules just like anyone else that must be adhered to for your own safety.

Violation of these rules will usually bring a warning and then being asked to leave without a refund.Go to the top of the page

Do you serve alcoholic beverages?

NO! And they are not allowed on the property, so please do not bring any.Go to the top of the page

Is smoking allowed?

Smoking and Vaping is allowed only in the parking lot. Smoking and Vaping are NOT allowed indoors.Go to the top of the page

Can we take flash photos of your haunted houses?

NO photography of any sort is not allowed in the haunts. Haunted houses are dark and people’s eyes (especially the actors) adjust to the low light. When you flash your camera you’re not only ruining other customers’ experience but you’re hurting the actors’ eyes. Also, the fog used inside the attractions ruins flash photography.

Although no photography or videotaping is allowed inside (including nightshot), the monsters working outside will quite often pose for pictures.Go to the top of the page

What can’t we bring with us inside your haunted houses?

No pets! No weapons! No alcoholic beverages! No cameras! No smoking! No vaping! No laser pointers or flashlights! No food or beverages!Go to the top of the page

Do you sell beverages and souvenirs at your attractions?

Yes. This year we have a new, expanded gift shop located on the upper level near the entrance to MONSTERS. We sell water, and soda. We also offer souvenir t-shirts, coffee mugs, shot glasses, NETHERWORLD soundtrack CDs, vampire fangs and other fun things.Go to the top of the page

Are the attractions the same this year?

The themes of our attractions change dramatically each year. Expect new effects, sets, and scares! We also have a 3 minute escape game located in our gift shop. Go to the top of the page

Is this the haunted house where there are 13 floors and when you get to the top you get your money back?

No, there is no such haunted house. However NETHERWORLD is the only haunted house in the Atlanta area on 2 floors.Go to the top of the page

Can we win free tickets?

Occasionally, radio stations or sponsors may have free ticket giveaways. Go to the top of the page

How can I find haunted houses in Atlanta or in other cities and states?

Go to Go to the top of the page

Do you recommend any other haunted websites?

YES!,,,, to the top of the page

I want to do a story on the attractions; how do I?

For media inquiries:
Tara Murphy, President
360 Media, Inc.
ph: 404.577.8686 Go to the top of the page

How old do you have to be to work at Netherworld?

You must be at least 18 years old to work at Netherworld. Click here for more info.Go to the top of the page

What exactly are Military Appreciation Nights?

What exactly are Military Appreciation Nights? Each year we donate at least 1,000 opening weekend tickets to the Veteran Tickets Foundation so Military, Vets and families of K.I.A. can enjoy both of our attractions at no cost. You must register at to qualify, but once you do, you will be eligible for tickets to all kinds of sporting events, concerts, performing arts, educational and family activities across the nation…not just free Netherworld tickets. Vet Tix provides tickets to all branches of currently-serving Military and Veterans, including immediate family of troops K.I.A.

Go to the top of the page

Any other questions?

Please email us at questions@fearworld.comGo to the top of the page

And the #1 most often asked question…Is it scary????

Yes! Go to the top of the page

Dates & Hours of Operation

Escape the Netherworld
Pick up your Free Netherworld Photos

Post Archives

Subscribe to Blog

Enter your email address to subscribe to the Netherworld News & Updates Blog and receive notifications of new posts by email.